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EAEU and CIS consumer rights protection organizations identified common approaches amid pandemic

EAEU and CIS consumer rights protection organizations identified common approaches amid pandemic

6/19/2020

The Heads of state authorities and public organizations of Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia, Moldova, Tajikistan, Uzbekistan and Georgia discussed mechanisms for protecting consumer interests during the pandemic at a joint meeting of the Advisory Committee on Consumer Rights Protection of the EAEU countries and the Advisory Council on Consumer Rights Protection of the CIS participating States held on June 18 via videoconferencing.

The joint meeting was held by Viktor Nazarenko, Chairman of the EAEU Advisory Committee and Minister in charge of Technical Regulation of the Eurasian Economic Commission, and Anna Popova, Chairman of the CIS Advisory Council and Head of the Federal Service for Surveillance on Consumer Rights Protection.

"The pandemic has become a catalyst for the explosive growth of e-commerce and developing online services and various types of e-services. The Union countries’ governments adopt a number of regulatory documents in this area. It is important not to be late for restructuring e-commerce formats and to ensure, primarily, safety and quality of goods and services received by consumers," Viktor Nazarenko noted. "Consumer issues come to the fore and should be considered among key objectives in the common and digital agenda for the Union's development; to achieve this, the Strategic Directions for Developing the Eurasian Economic Integration until 2025 provide a wide range of activities, including their scientific support."

The meeting attendees have noted tourism, air transport service, e-commerce and financial services among the most relevant service sectors for the EAEU and the CIS countries that call for special attention in view of ensuring consumer rights in the changed environment.

Having considered and discussed the initiatives and consumer rights protection measures being taken in these areas by the countries, the meeting attendees have noted the experience of Armenia, Belarus, Russia, Kazakhstan and Kyrgyzstan in preventing unfair practices of overpricing for goods, including medicines, false advertising of health-promoting effects of medicinal products for coronavirus infection and other diseases as well as the experience in taking measures to protect the rights of the most vulnerable consumer categories.

The Commission has provided a review on regulating the tourist services consumer rights protection as well as information on measures being taken by the countries to support this industry during a downturn. The information and proposals contained in the review have been accepted by the meeting attendees for practical use by authorized authorities and organizations in the field of consumer rights protection.

The relevance of further joint meetings of the EAEU and the CIS advisory authorities and their practical significance for consumer rights protection of the EAEU and the CIS integration associations have been noted further to the discussions.

For reference

The Advisory Committee on Consumer Rights Protection of the EAEU Member States is the Commission’s advisory body responsible for drafting proposals, recommendations and consultations on implementing an agreed policy in the field of consumer rights protection by the Eurasian Economic Union countries. The Advisory Committee includes Heads of the Member States' authorities authorized in the field of consumer rights protection and public organizations. The Advisory Committee is chaired by Viktor Nazarenko, Member of the Board - EEC Minister in charge of Technical Regulation.

The Advisory Council on Consumer Rights Protection of the CIS participating States is a body for sectoral cooperation which includes Heads of the CIS participating States' authorities authorized in the field of consumer rights protection as well as public organizations. The Advisory Council is chaired by Anna Popova, Head of the Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing.​